Refund & Return Policy

At Bowmeos, your pet’s happiness – and your peace of mind – matter to us. If there’s any issue with your order, we’re committed to resolving it quickly and fairly.

Return Window

We offer a 30-day return period, starting from the day your order is delivered. Return requests must be submitted within this timeframe.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Returned in the same condition as received
• Unused, unworn, and free from damage
• All original tags attached
• In original, intact packaging
• Proof of purchase included

Returns that do not meet these criteria may not be accepted.

How to Request a Return

To initiate a return, please contact us at:
greenmountainsindia@gmail.com 

Once your request is approved, you will receive:

• A return shipping label
• Step-by-step instructions on how and where to send your item

Important: Items sent without prior return approval will not be accepted.

For any questions related to returns, feel free to reach out to us at the same email address.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us right away so we can arrange a prompt resolution.

Items Not Eligible for Return

The following items cannot be returned:

• Pet food products
• Pet care, grooming, and hygiene items
• Sale or discounted items

If you’re unsure whether a product qualifies for return, we recommend contacting us before submitting a return request.

Exchanges

To ensure faster processing, we do not offer direct exchanges.
Instead, we recommend:

1. Returning the original item (after approval), and
2. Placing a new order for the desired product

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be issued to the original payment method
• Refunds are processed within business days
• Your bank or card provider may take additional time to reflect the amount

If more than 15 business days have passed since your refund approval, please contact us at:
greenmountainsindia@gmail.com